Frequently Asked Questions

The ADEL 001 releases on 12 September 2026 at 10:00 EDT. A live countdown runs on getadel.com and the drop is announced to the ADEL list before it opens to anyone else.

Not yet. The ADEL 001 is not on sale until 12 September 2026. You can join the notify list at getadel.com so you are told the moment it opens.

Enter your email in the notify field on getadel.com. You will receive one email when Drop 001 opens. There is no other sending and no discount marketing.

No. There are no pre-orders, reservations, or paid queue positions. Everyone on the list receives the drop link at the same time and orders are filled in the sequence they are placed.

Availability is limited to 500 individually numbered units. Once the edition closes it will not be reproduced. The ADEL list is notified before any public announcement.

12 September 2026 at 10:00 EDT, which is Montreal time. That is 10:00 in New York, 15:00 in London, 16:00 in Vienna, and 07:00 in Los Angeles. The countdown on the site shows the remaining time in your local clock automatically.

No. Once the 500 units of ADEL 001 are gone the edition closes permanently. ADEL does not restock, reissue, or produce a second edition of a Collection piece.

ADEL is a house built around sport — equipment, apparel, experiences and a private membership. ADEL design originates in Vienna, Austria, where the brand began in 2026; ADEL is now based in Montreal, Canada. The first object, ADEL 001, is an edition of 500 individually numbered carbon fiber pickleball paddles.

ADEL is based in Montreal, Quebec, Canada, and ships worldwide. ADEL design originates in Vienna, Austria, where the brand began in 2026.

ADEL is pronounced AH-del. The name comes from the German word for nobility.

ADEL products fall into two families. ADEL Collections are limited editions with a unit count published before the release opens; once an edition closes, that exact edition is never reproduced. ADEL Essentials are permanent pieces that may be replenished. ADEL 001 is a Collection piece — exactly 500 units, and this edition will not return.

No. ADEL 001 is a Collection edition of 500 units and will not be reproduced once the edition closes. The product page stays online as a record, marked retired. ADEL Essentials, a separate family of permanent products, may be replenished.

No. ADEL does not discount, run seasonal sales, or issue promotional codes. Because runs are fixed and never restocked, there is no old inventory to clear.

A magnetic presentation box containing the paddle and a thank you card. Nothing else. The thank you card carries your serial number and the private activation code used to register the paddle. There is no case, no sleeve, and no filler — the box is the packaging and the card is the document.

ADEL 001, the pickleball paddle, releases 12 September 2026. Apparel, ADEL Private Club and ADEL Experiences are in development; no dates have been set. Release dates are announced to the ADEL list before anywhere else.

Join the ADEL list at getadel.com/waitlist.html. Releases are announced to the list before they are announced anywhere else. We email only when there is something to announce.

No. ADEL is a house built around sport: equipment, apparel, experiences and a private membership. Equipment is the entry point, not the boundary. We began with a pickleball paddle because that is where the gap between what serious players want and what the market sells is widest.

The ADEL 001 has a textured Textured 3D 18K raw carbon fiber face, the ADEL Performance Core, and a thermoformed unibody construction with no edge guard, in an elongated 16.5 in shape.

The ADEL 001 uses an elongated 16.5 in shape that balances reach and control.

Thermoformed unibody means the paddle is formed as one continuous shell rather than assembled from separate face, core and edge pieces bonded together. It is the construction method we specified for ADEL 001, chosen for structural continuity around the perimeter.

No. The ADEL 001 is edgeless. The thermoformed shell wraps the perimeter, so the paddle carries no separate rubber edge guard.

The ADEL Performance Core is our 16 mm internal architecture, engineered for controlled power, stability, vibration management and consistent response. Internal construction specifications are proprietary.

The ADEL 001 weighs 8.1 to 8.3 ounces, or 230 to 235 grams. Every unit is weight-matched and balance-verified by hand before it is numbered.

The ADEL 001 has a 4.25 inch grip circumference and a 5.5 inch handle length, with a perforated wrap.

The ADEL 001 comes in one colourway: a black face with a white contour, a white handle and gold detail. All 500 units are identical apart from the engraved number, 001 to 500.

The face is raw, unpainted 3D 18K carbon fiber, which is the surface most associated with high spin generation because the texture is the material itself rather than a coating. Unpainted carbon does not lose its texture the way a painted or gritted surface wears smooth.

Certification status is being confirmed and will be published here before Drop 001 opens. Do not assume approval for sanctioned play until this answer states the governing body and certification date.

The ADEL 001 is 429 CAD. Regional pricing is 349 USD, 309 EUR, 269 GBP, 499 AUD, 289 CHF, and 1,290 AED. The price you see is set by the country you select on entry and is charged in that currency.

Because it is produced in an edition of 500 rather than tens of thousands, the volume economics behind lower price points do not apply. The budget goes into thermoformed construction, raw 18K carbon, hand weight-matching, serialisation and the registered warranty.

Paddles are sold only at getadel.com, and only from 12 September 2026 when Drop 001 opens. ADEL is not sold on Amazon or through third-party marketplaces.

ADEL accepts all major credit and debit cards, plus Apple Pay and Google Pay, through Stripe. Payment is taken in your local currency where we support it.

You are charged in the currency shown on the site, which is set by the country you select. ADEL supports CAD, USD, EUR, GBP, AUD, CHF, and AED. Charging in your own currency means your bank does not add a foreign transaction conversion fee.

Yes. Select the country name in the top right of any page to change your region, and prices update immediately. Your choice is remembered on that device.

Regional prices are set individually rather than converted live, so the number does not move between page loads. Each price is set from the base 429 CAD and includes an allowance for currency movement and card fees. Import duties and taxes are not included and are payable by the recipient where they apply.

No. ADEL ships from Montreal on a delivered at place basis and is not registered for EU VAT. Import VAT and duties are payable by the recipient on arrival where they apply, and are not included in the displayed price.

Yes, though during a drop we may cap orders per customer to keep the run in the hands of players rather than resellers. Any cap is stated on the product page when the drop opens.

No. There are no reservations or pre-orders. Everyone on the list receives the drop link at the same time, and orders are filled in the sequence they are placed.

Not yet. ADEL is currently direct only. We work with a small number of stockists — if you are a retailer or pro shop, see the partnerships page.

Yes. ADEL ships worldwide from Montreal, Canada.

Orders are dispatched within two business days. Delivery is typically 2 to 5 business days within Canada and the United States, 5 to 10 business days to Europe, and 7 to 14 business days to the rest of the world. Tracking is emailed when the parcel is dispatched.

Shipping cost is calculated at checkout based on destination. Exact rates are shown before payment is taken.

Possibly. ADEL ships delivered at place (DAP) from Montreal, which means import duties and taxes are not included in the price and are payable by the recipient where they apply. Charges depend on your country's thresholds and are collected by the carrier or customs authority on arrival.

Yes. A tracking number is emailed as soon as the parcel is dispatched.

Email hello@getadel.com within 7 days of delivery with your order number and photos of the damage and the outer packaging. Transit damage is replaced at no cost.

Contact hello@getadel.com with your order number. We open a carrier trace immediately. Traces take up to 10 business days to resolve, after which we reship or refund.

ADEL accepts returns within 30 days of delivery on unused paddles in original packaging with the activation code unscratched. Return shipping is free and refunds are issued to the original payment method within 10 business days of receipt.

Email hello@getadel.com with your order number to request a return. We issue a prepaid label and the return address. Do not ship a return without requesting one first — the registered office is not a returns address.

No. Returns require the paddle to be unused and in original condition. A paddle taken on court cannot be returned, though it remains covered by the warranty against manufacturing defects.

Registering a paddle uses the one-time activation code and marks the serial as claimed, so a registered paddle is generally not returnable. Contact hello@getadel.com if you registered by mistake and have not used the paddle.

Yes. Consumers in the EU have a statutory 14-day right of withdrawal from the day of delivery, exercisable without giving a reason. ADEL's 30-day return window is offered in addition to any statutory right you hold under your local consumer law and does not replace it.

Refunds are issued within 10 business days of the returned paddle arriving at our facility. Your bank may take a further 3 to 5 business days to show the credit.

ADEL 001 is produced in one colourway and one configuration, so there is nothing to exchange it for. If your paddle arrives damaged or defective, email hello@getadel.com and we replace it. Otherwise the 30-day return applies.

Registration is not mandatory, but it is required to activate warranty coverage. Registering within 30 days of purchase gives you 1-year coverage instead of the standard 6 months.

The serial is laser-engraved on the side of the paddle head, and printed on the thank you card inside the presentation box. Serials read ADEL-001-0000.

Go to getadel.com/registration.html, enter the serial from the side of the head, then enter the private activation code from the card inside your box along with your details. The whole process takes about a minute.

The activation code is a private 8-character code printed on the thank you card inside the sealed magnetic box. It is what proves you own the paddle rather than just having seen it, since the engraved serial is visible to anyone.

Enter the serial at getadel.com/registration.html. We confirm it against the production ledger and return the unit number and build date. A serial that is not in the ledger is not a genuine ADEL.

Yes, and you should. Entering the serial tells you whether the paddle is genuine and whether it is already registered to someone. A paddle that is already claimed cannot be re-registered without a transfer from the current owner.

That means the serial has been claimed. If you bought the paddle new, email hello@getadel.com immediately with proof of purchase. If you bought it secondhand, ask the seller to initiate an ownership transfer.

Yes. Ownership transfer is initiated by the registered owner and confirmed by the new owner. Remaining warranty term transfers with the paddle, but the 1-year Registered Warranty does not reset on transfer.

Yes. Email hello@getadel.com with the serial number and your proof of purchase, and we will verify and register the paddle manually.

ADEL paddles carry a 1-year warranty against manufacturing defects when registered within 30 days of purchase. Paddles registered after 30 days, or not registered at all, carry a 6-month limited warranty.

The warranty covers manufacturing defects — a paddle that fails because of how it was made rather than how it was used. That includes structural separation of the face or body, and handle detachment.

Not covered: normal wear, grip wear, cosmetic scratches, cracks from impact with the ground or another paddle, alterations or unauthorized repairs, purchases from unauthorized sellers, and paddles with removed or defaced serials.

Start at getadel.com/warranty.html with your serial number and photographs of the defect. Claims are decided within 5 business days, and approved claims receive a prepaid return label.

An approved claim is replaced with the same model, or the nearest equivalent from a current release if your drop has sold through. ADEL does not issue cash refunds under warranty.

The remaining warranty term transfers to a new owner through the ownership transfer process, but the 1-year Registered Warranty does not renew or restart on transfer.

No. Statutory consumer rights apply regardless of this warranty — including the two-year legal guarantee available to consumers in the EU. ADEL's warranty is offered in addition to your statutory rights, not instead of them.

Possibly. ADEL works with a small number of stockists, and allocations are committed per drop before it opens. Apply through getadel.com/partnerships.html — we reply to every enquiry within five business days.

Yes, on a small scale. We support competing players and coaches with equipment, early access, and direct support. We weight how you play and who you teach more heavily than follower count.

Yes. Courts, academies, and training facilities can apply for bulk and demo programmes, including co-branded runs for member sales, through the partnerships page.

Email hello@getadel.com, or select Media / Press on the partnerships form.