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Contact
A person reads every message. We reply within two business days on order and warranty matters, five on everything else.
Where to write
Two addresses. If it is about something you have ordered or already own, use [email protected]. Everything else goes to [email protected].
| Orders, shipping & returns | [email protected] Within 2 business days |
|---|---|
| Warranty & registration | [email protected] Claims decided within 5 business days |
| Privacy & data requests | [email protected] Within 30 days, as GDPR requires |
| Partnerships | [email protected] Within 5 business days · the form is faster |
| Press & media | [email protected] Within 3 business days |
| Everything else | [email protected] |
Where we are
| Vienna | Headquarters Design, production oversight, and global fulfilment. Every order ships from here. |
|---|---|
| Montreal | North American operations and partner support. |
| Miami | Athlete relations and the US and Latin American market. |
These are working offices, not retail locations or returns addresses. Do not send a return to any of them — request a return first and we will issue the correct label and address.
Registered office
[[ADEL GmbH — registered company name]]
[[Street, Postal code Vienna, Austria]]
Before you write
Most questions are answered on the FAQ. For warranty claims, start on the warranty page — having your serial and photos ready makes the process much faster.