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Contact
A person reads every message. We reply within two business days on order and warranty matters, five on everything else.
Where to write
Two addresses. If it is about something you have ordered or already own, use hello@getadel.com. Everything else goes to hello@getadel.com.
| Orders, shipping & returns | hello@getadel.com Within 2 business days |
|---|---|
| Warranty & registration | hello@getadel.com Claims decided within 5 business days |
| Privacy & data requests | hello@getadel.com Within 30 days, as GDPR requires |
| Partnerships | hello@getadel.com Within 5 business days · the form is faster |
| Press & media | hello@getadel.com Within 3 business days |
| Everything else | hello@getadel.com |
Where we are
| Montréal | Operating base Operations, partner support and global fulfillment. Every order ships from here. |
|---|---|
| Vienna | Where ADEL began, in 2026, and where design originates. Not a retail or returns address. |
Montréal is a working base, not a retail location or a returns address. Do not send a return to it — request a return first and we will issue the correct label and address.
Registered office
Tyler Pernitsch, operating as ADEL (sole proprietorship)
Vaudreuil-Dorion, Québec, Canada — full postal address available on request at hello@getadel.com
Before you write
Most questions are answered on the FAQ. For warranty claims, start on the warranty page — having your serial and photos ready makes the process much faster.